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FAQ

Why isnt my order going through?
If you're ordering at work behind a proxy server, you may be blocked from ordering due to security settings. Please send us an e-mail, give us a call, or try a different computer!

Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized Internet access. We are partnered with Paypal: the world's leading online payment provider.

APO/FPO Orders are shipped via United States Postal Service only.

How long will it take to receive my order?
In the continental U.S., most orders will take 4-6 business days to arrive. Please call us for expedited shipping to guarantee delivery for a special event or date. Please expect slow downs up to an extra 1-4 days during Christmas.

How can I pay for my order?
We accept Visa, Master Card, Discover, American Express and Paypal.

How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed at the final checkout.

What if I need to return my order?
Returns are processed on a case by case basis with prior authorization only.  We can not accept returns on engraved items, unless there is a product defect or engraving error. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. (This is the paperwork that comes with your order). After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using Insured shipping with delivery confirmation for your protection. 

Have questions we didn't answer?
If you have additional questions, please E-mail us at admin@trophystar.com.  Also, we want to hear your thoughts and suggestions on how we can make our site or product line better so please let us know.